
The Pretendies, according to Paul Kelly (writing in the most recent Monthly Magazine) are those humbling moments when performers' become self-conscious, transparent to their audience, their entire project laid bare as a feeble ruse. The audience might notice a slight change in tempo or feeling, or perhaps (hopefully) remain oblivious. And the musicians ham on, avoiding eye contact with one another, muddling through in an attempt to transcend the silliness of the proposition altogether. They are playing out The Pretendies.
Which brings me to the internet.
Wednesday saw us abundant in internet, Thursday a little less so: sometimes pages trickled in, other times not at all, and by Friday, we were completely out. On Saturday the telephone left us as well, along with 200 others in the district. Initially we were high on the revelation that 200 of our nearest neighbours had the phone on. Dress Circle! Euphoria quickly gave way to frustration.
Cellphones blazing, we called Telstra. Most people hate those automated phone answering services, but personally I think there's a place for them. For instance, there's no need for a sophisticated menu of misinterpreted options. It could go like this;
[Half hour on hold].....and then...
"Welcome to Telstra. I thought you said: "When will my wheelbarrow be back on? Is this correct? Go fuck yourself! Ha!"
Eventually, they told us to contact our local provider.
Our 'service provider' is Southern Phone, who although very nice, are not the Oompah Loompahs standing behind their large white utes emblazoned "Telstra" parked all over the road on the way into town.
The provision of utilities in Australia is a ruse, it's The Pretendies.
You see, there's one asset (for instance, electricity lines) but governments, high on the foetid smell of privatisation, simply can't help but overlay a number of organisational cartels attempting to 'deliver' these services in a "competitive" model. The trouble is, as anyone who has competed in the Tour de Mosgiel will tell you, competition requires more than one participant.
You know when your politicians are suffering from the public utility Pretendies. It looks like this;
"How many telephone providers are there?"
"Several, in order to ensure competition in the marketplace so as to ensure the best service and value for money to clients!"
"And how many phone networks are there?"
[faintly embarrassed] "Ah well, there's one..."
Right. We're getting the hang of this. Let's press on shall we? How many electricity grids?
"...Well one, there's one...but..."
Murray Darling River basins...?"
"Well, one again, but the competitive model will always provide the best service and value for money!"
Having one network with numerous providers tends to limit the supply/demand curve somewhat, so competitors are forced to devise inverse money-making schemes, where they attempt to provide the worst service, instead of the best.
The challenge is to find the provider who will screw you the least. So although Telstra might charge you your annual salary to connect to all their services, they can't charge you when they don't provide them.
The logic of this topsy-turvy market is comfortingly invisible until someone from the Council drives an excavator through the phone line down the road.
Our phone line went back on yesterday, but we had no internet. It had been disconnected. We called our internet provider (not Telstra) and were told it would cost almost $200 in reconnection fees.
This is the only way providers can make money - not by charging you for using their service, but by charging you for not using their service. And the only way they can get customers is by not charging you for not providing you with a service. Genius!
This is not an Australian phenomenon.
Several years ago, customers of Transpower New Zealand, the electricity provider on the West Coast, were treated to a new trick. Overdue bills normally attract a warning letter telling them of their likely disconnection date. West Coasters have a love/hate relationship with electricity (the Devil's Lightening) at the best of times. They're also frequently skint. Many householders with overdue bills simply accept their fate and pay for groceries instead.
Transpower charged these customers the standard disconnection fee ($200), and then reconnected and disconnected the power two or three more times during the night, charging the customers $200 fee each time.
Some people say it's treachery but I like to think of it as an entrepenuerial options market.




















